What is a Virtual Assistant?

A virtual assistant is generally self-employed and provides professional administrative, technical or creative assistance to client that works from the comfort of their own home office or a leased office space or anywhere they want to be!

How do I know you’re the right fit for me?

We are skilled at what we do, but you don’t have to take our word for it. Instead of risking it, try our free trial for 10 hours valid for 1 day! If you like what you get, only then continue with any plan you like. No Payment required.

Where does your virtual assistants come from?

Our virtual assistants are from Philippines. We have competitive Filipino virtual assistants that can take your business to a whole new level.

Does my virtual assistant work on weekends/holidays and do you provide backup when my VA is away?

Yes! Our team members work anytime you want. Just give us your time and days, so we can set up the right person for you.

For backup, Yes! Even the best people get sick from time to time, take a vacation, or need to take time off for personal reasons. 24task.com won’t leave you stranded. All of our assistants train a backup so that they can step in to cover them when the need arises.

Can I use multiple assistants?

Yes! We have listened carefully to clients over the years and assembled a team with the variety of skills that clients need as they grow their business. The experience is that we become an extension of your business. Why should you have to find an assistant, and then find a Web developer, and then find a bookkeeper? With 24task.com, you have immediate access to a team of tried and tested professionals with all the skills you need when you need them.

Can my virtual assistant work with my online software and project management tools?

Yes, as long as your system is cloud-based and accessible via the Internet.

How can I protect my company information?

All 24task.com virtual assistants have signed a non-disclosure agreement (NDA) covering the protection of your information and intellectual property. In addition, take advantage of cloud technologies and save information and files on cloud-based platforms like Dropbox or Google Drive. This means that your sensitive information is stored centrally rather than on an individual’s personal computer.

Is it safe to give financial information like bank accounts and passwords to my virtual assistant? Or are my data’s safe with you?

While all of our virtual assistants go through a rigorous interview and vetting process, we recommend that you first establish a working relationship with your virtual assistant so that you feel comfortable before you share this type of information. Treat your virtual assistant as you would a new employee and build up trust as you get to know them better. If you do decide to divulge confidential information, do it methodically and one step at a time, and we recommend that you use a secure sharing system for passwords and credit card information, such as Last pass, 1password… Also, Our highly secure data center keeps all your data under strict privacy. And we ensure that all our assistants sign a Non-Disclosure Agreement before taking up any client work.

I want to request a particular time for my work. Can I?

Of course you can! Our services are available 24X7 – so your chosen assistant can work as per the time slots you are comfortable with – be it your work hours or post-work hours!

Do I have to sign a contract for your services?

Not at all, all our plans are designed on a Hourly and weekly basis, devoid of any long term commitments. Feel free to sign up or cancel anytime!

Are your plans flexible?

Yes, our approach is flexible. You can start with one plan and upgrade, downgrade, or cancel at any time. In fact, you can upgrade and downgrade multiple times as your needs change throughout the year, month or day.

What type of programs can the assistant use?

All of the assistants have experience using Microsoft Office and most are proficient in CRMs such as Basecamp, Infusionsoft, Zendesk, etc. Depending on your requirements, some assistants can use accounting software, design software, programming environments, CMSs, etc. To discuss further, call us directly to (608) 888-0088 or email us to Support@24task.com.

What if I don't like my assistant?

Change them! Simply communicate your issue to our team leader and we’ll find you an assistant who’ll be a better fit.

I’m not sure this will improve my bottom line.

Nobody likes to spend money on overheads, but consider how much time you’re currently wasting on administrative tasks and how much your business could benefit from your focused attention. We’re confident you’ll feel it’s worth the investment.

How soon can I expect a response for a normal task?

Our virtual assistance is available 24/7. So, assistants will indeed be available on weekends. But, if you require your dedicated assistant on the weekends, you will need to let us know beforehand.

Can I assign a company email address to my virtual assistant?

Yes, and at no additional cost. Your assistant can easily communicate on your behalf and as an integral part of your team.

Is it always the same assistant?

Yes, each client is assigned one fully bilingual English virtual assistant, hand-picked from a pool of reliable, trustworthy, and experienced professionals.

If your virtual assistant is on vacation or sick, his/her supervisor will be there to assist you.

How are your assistant's communication skills?

Our virtual assistants are part of a very diverse team. When you sign up you will be asked the skills you require your assistants to have. This way we can find a great match for you. They also have great English accents and backgrounds in various areas like sales, marketing, social media, and many others.

How do I get assigned a virtual assistant?

First, we connect by phone or email so that we can make sure we understand your business and requirements. Then we suggest the virtual professional with the right skills and personality to be a good fit. We’ll send you candidate profiles for review, and you can meet with your virtual assistant before making the decision to sign up with us. It’s a fast and efficient process, and you’ll be up and running in no time.

How 24task.com choose the perfect virtual assistants?

24task.com has a simple premise. We only invite virtual assistants to join the company platform who are passionate about doing a good job and passionate about working from home—people who share the belief in going the extra mile to retain that privilege. After a rigorous interview and vetting process, we invite people who have both the professional skills and an innate sense of service. We find that the motivation of continuing to work virtually from home translates into team members that shine.

What does the virtual assistant do?

A Virtual Assistant does the majority of things that a personal assistant or office administrator does, but they’re never in your office. Answering telephones, replying to emails, invoicing your clients… anything you can do online, your Virtual Assistant can help you with.

With 24task.com, we have one or more of the following skills set: General admin, customer support, book keeping, social media and marketing, Web and design. Once we get to know your requirements, we’ll assign either a dedicated virtual assistant or a dedicated assistant with a small extended team to support her in providing you with the full range of skills you need for your business.

Do you train the virtual assistant?

We don’t directly train our virtual assistants, as most of them come from professional backgrounds and have the requisite skills to perform your tasks. All our virtual assistants have an up to date knowledge on the latest software packages and technologies popularly used today. However, you may need to train them as to how your business works and the techniques you use in your work sphere. Giving a demo to your virtual assistant on what his/her tasks will be like, and how to perform them can be very fruitful to streamline your process.

How do you ensure quality control?

We conduct a rigorous interview process and take great care only to on-board professionals with the required professional skills and background to provide outstanding services. We NEVER outsource to third-party providers in order to control quality. The virtual assistant you are assigned is the one who does the work!

I don't live in the US or UK. Can I sign up?

Definitely! We serve world-wide clients. The only requirement is; your instructions must be communicated in English.

What would be the communication mode with my assistant?

You can easily stay connected with your virtual assistant via via phone calls, live chats, email, Skype, WhatsApp or any other preferred form of communication.

What is a Virtual Assistant?

A virtual assistant is generally self-employed and provides professional administrative, technical or creative assistance to client that works from the comfort of their own home office or a leased office space or anywhere they want to be!

How do I know you’re the right fit for me?

We are skilled at what we do, but you don’t have to take our word for it. Instead of risking it, try our free trial for 10 hours valid for 1 day! If you like what you get, only then continue with any plan you like. No Payment required.

Where does your virtual assistants come from?

Our virtual assistants are from Philippines. We have competitive Filipino virtual assistants that can take your business to a whole new level.

Does my virtual assistant work on weekends/holidays and do you provide backup when my VA is away?

Yes! Our team members work anytime you want. Just give us your time and days, so we can set up the right person for you.

For backup, Yes! Even the best people get sick from time to time, take a vacation, or need to take time off for personal reasons. 24task.com won’t leave you stranded. All of our assistants train a backup so that they can step in to cover them when the need arises.

Can I use multiple assistants?

Yes! We have listened carefully to clients over the years and assembled a team with the variety of skills that clients need as they grow their business. The experience is that we become an extension of your business. Why should you have to find an assistant, and then find a Web developer, and then find a bookkeeper? With 24task.com, you have immediate access to a team of tried and tested professionals with all the skills you need when you need them.

Can my virtual assistant work with my online software and project management tools?

Yes, as long as your system is cloud-based and accessible via the Internet.

How can I protect my company information?

All 24task.com virtual assistants have signed a non-disclosure agreement (NDA) covering the protection of your information and intellectual property. In addition, take advantage of cloud technologies and save information and files on cloud-based platforms like Dropbox or Google Drive. This means that your sensitive information is stored centrally rather than on an individual’s personal computer.

Is it safe to give financial information like bank accounts and passwords to my virtual assistant? Or are my data’s safe with you?

While all of our virtual assistants go through a rigorous interview and vetting process, we recommend that you first establish a working relationship with your virtual assistant so that you feel comfortable before you share this type of information. Treat your virtual assistant as you would a new employee and build up trust as you get to know them better. If you do decide to divulge confidential information, do it methodically and one step at a time, and we recommend that you use a secure sharing system for passwords and credit card information, such as Last pass, 1password… Also, Our highly secure data center keeps all your data under strict privacy. And we ensure that all our assistants sign a Non-Disclosure Agreement before taking up any client work.

I want to request a particular time for my work. Can I?

Of course you can! Our services are available 24X7 – so your chosen assistant can work as per the time slots you are comfortable with – be it your work hours or post-work hours!

Do I have to sign a contract for your services?

Not at all, all our plans are designed on a Hourly and weekly basis, devoid of any long term commitments. Feel free to sign up or cancel anytime!

Are your plans flexible?

Yes, our approach is flexible. You can start with one plan and upgrade, downgrade, or cancel at any time. In fact, you can upgrade and downgrade multiple times as your needs change throughout the year, month or day.

What type of programs can the assistant use?

All of the assistants have experience using Microsoft Office and most are proficient in CRMs such as Basecamp, Infusionsoft, Zendesk, etc. Depending on your requirements, some assistants can use accounting software, design software, programming environments, CMSs, etc. To discuss further, call us directly to (608) 888-0088 or email us to Support@24task.com.

What if I don't like my assistant?

Change them! Simply communicate your issue to our team leader and we’ll find you an assistant who’ll be a better fit.

I’m not sure this will improve my bottom line.

Nobody likes to spend money on overheads, but consider how much time you’re currently wasting on administrative tasks and how much your business could benefit from your focused attention. We’re confident you’ll feel it’s worth the investment.

How soon can I expect a response for a normal task?

Our virtual assistance is available 24/7. So, assistants will indeed be available on weekends. But, if you require your dedicated assistant on the weekends, you will need to let us know beforehand.

Can I assign a company email address to my virtual assistant?

Yes, and at no additional cost. Your assistant can easily communicate on your behalf and as an integral part of your team.

Is it always the same assistant?

Yes, each client is assigned one fully bilingual English virtual assistant, hand-picked from a pool of reliable, trustworthy, and experienced professionals.

If your virtual assistant is on vacation or sick, his/her supervisor will be there to assist you.

How are your assistant's communication skills?

Our virtual assistants are part of a very diverse team. When you sign up you will be asked the skills you require your assistants to have. This way we can find a great match for you. They also have great English accents and backgrounds in various areas like sales, marketing, social media, and many others.

How do I get assigned a virtual assistant?

First, we connect by phone or email so that we can make sure we understand your business and requirements. Then we suggest the virtual professional with the right skills and personality to be a good fit. We’ll send you candidate profiles for review, and you can meet with your virtual assistant before making the decision to sign up with us. It’s a fast and efficient process, and you’ll be up and running in no time.

How 24task.com choose the perfect virtual assistants?

24task.com has a simple premise. We only invite virtual assistants to join the company platform who are passionate about doing a good job and passionate about working from home—people who share the belief in going the extra mile to retain that privilege. After a rigorous interview and vetting process, we invite people who have both the professional skills and an innate sense of service. We find that the motivation of continuing to work virtually from home translates into team members that shine.

What does the virtual assistant do?

A Virtual Assistant does the majority of things that a personal assistant or office administrator does, but they’re never in your office. Answering telephones, replying to emails, invoicing your clients… anything you can do online, your Virtual Assistant can help you with.

With 24task.com, we have one or more of the following skills set: General admin, customer support, book keeping, social media and marketing, Web and design. Once we get to know your requirements, we’ll assign either a dedicated virtual assistant or a dedicated assistant with a small extended team to support her in providing you with the full range of skills you need for your business.

Do you train the virtual assistant?

We don’t directly train our virtual assistants, as most of them come from professional backgrounds and have the requisite skills to perform your tasks. All our virtual assistants have an up to date knowledge on the latest software packages and technologies popularly used today. However, you may need to train them as to how your business works and the techniques you use in your work sphere. Giving a demo to your virtual assistant on what his/her tasks will be like, and how to perform them can be very fruitful to streamline your process.

How do you ensure quality control?

We conduct a rigorous interview process and take great care only to on-board professionals with the required professional skills and background to provide outstanding services. We NEVER outsource to third-party providers in order to control quality. The virtual assistant you are assigned is the one who does the work!

I don't live in the US or UK. Can I sign up?

Definitely! We serve world-wide clients. The only requirement is; your instructions must be communicated in English.

What would be the communication mode with my assistant?

You can easily stay connected with your virtual assistant via via phone calls, live chats, email, Skype, WhatsApp or any other preferred form of communication.

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